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| Frequently Asked Billing Questions |
- When will I be invoiced for my account?
- When are payments due?
- Why does my invoice not show last month's payment?
- What do I do if I think there is an error on my invoice?
- How do I cancel my account?
- Can I receive a paper statement via postal mail?
- Can I pay for my account electronically?
- How much do you charge for bounced checks?
- Will I receive a credit on my bill for cancelling my account before the end of the month?
- Why did I receive two invoices for my new broadband service?
1. When will I be invoiced for my account?
Your account will be invoiced in advance on the first of every month.
2. When are payments due?
Payments are due by the 21st day of the same month.
3. Why does my invoice not show last month's payment?
If your monthly statement does not reflect all prior payments, chances are a prior payment was received after the 21st. Please take into consideration when you mailed your payment before calling.
4. What do I do if I think there is an error on my invoice?
If you feel your balance is in error please be prepared before inquiring: Check with your bank to see if your check has cleared. Have a copy of the cancelled check available to fax or mail so that payment can be applied. Provide the necessary information we will need to research your billing inquiry, such as: Customer ID #, the name the account was setup under and a brief explanation of the billing issue.
5. How do I cancel my account?
To discontinue or make any changes in your service please call our Customer Care department and speak to a representative. We are available 365 days a year at 831-655-8710.
6. Can I receive a paper statement via postal mail?
You may receive your Statement by mail for an additional $2.00 monthly.
7. Can I pay for my account electronically?
You may pay your monthly fee by Credit Card, Cash Card, or Automatic withdrawal from your checking.
8. How much do you charge for bounced checks?
Checks returned to us by your bank will incur a $25.00 fee and you will be required to provide a credit card or debit card number for future payments.
9. Will I receive a credit on my bill for cancelling my account before the end of the month?
Since we invoice a month in advance, we do not pro-rate cancelled accounts. In order to avoid being charged for a full month's service, you must cancel by the last business day of the previous month.
10. Why did I receive two invoices for my new broadband service?
Your broadband service and installation equipment are billed separately. Your equipment charges are due and payable upon receipt.
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