| Frequently Asked Billing Questions |
- When will I be invoiced for my account?
- When are payments due?
- Why does my invoice not show last month's payment?
- What do I do if I think there is an error on my invoice?
- How do I cancel my account?
- Can I receive a paper statement via postal mail?
- Can I pay for my account electronically?
- How much do you charge for bounced checks?
- Will I receive a credit on my bill for cancelling my account before the end of the month?
- Why did I receive two invoices for my new broadband service?
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1. When will I be invoiced for my account?
Your account will be invoiced in advance on the first of every month.
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2. When are payments due?
Payments are due by the 21st day of the same month.
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3. Why does my invoice not show last month's payment?
If your monthly statement does not reflect all prior payments, chances are a prior payment was received after the 21st. Please take into consideration when you mailed your payment before calling.
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4. What do I do if I think there is an error on my invoice?
If you feel your balance is in error please be prepared before inquiring: Check with your bank to see if your check has cleared. Have a copy of the cancelled check available to fax or mail so that payment can be applied. Provide the necessary information we will need to research your billing inquiry, such as: Customer ID #, the name the account was setup under and a brief explanation of the billing issue.
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5. How do I cancel my account?
To discontinue or make any changes in your service please call our Customer Care department and speak to a representative. We are available 365 days a year at 831-655-8710.
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6. Can I receive a paper statement via postal mail?
You may receive your Statement by mail for an additional $2.00 monthly.
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7. Can I pay for my account electronically?
You may pay your monthly fee by Credit Card, Cash Card, or Automatic withdrawal from your checking.
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8. How much do you charge for bounced checks?
Checks returned to us by your bank will incur a $25.00 fee and you will be required to provide a credit card or debit card number for future payments.
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9. Will I receive a credit on my bill for cancelling my account before the end of the month?
Since we invoice a month in advance, we do not pro-rate cancelled accounts. In order to avoid being charged for a full month's service, you must cancel by the last business day of the previous month.
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10. Why did I receive two invoices for my new broadband service?
Your broadband service and installation equipment are billed separately. Your equipment charges are due and payable upon receipt.
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