Billing
- Why does my invoice not show last month's payment?
- What do I do if I think there is an error on my invoice?
- How do I cancel my account?
- Can I receive a paper statement via postal mail?
- Can I pay for my account electronically?
- How much do you charge for bounced checks?
- Will I receive a credit on my bill for canceling my account before the end of the month?
- Why did I receive two invoices for my new broadband service?
- When are payments due?
- When will I be invoiced for my account?
If your monthly statement does not reflect all prior payments, chances are a prior payment was received after the 21st. Please take into consideration when you mailed your payment before calling.
If you feel your balance is in error please be prepared before inquiring: Check with your bank to see if your check has cleared. Have a copy of the cancelled check available to fax or mail so that payment can be applied. Provide the necessary information we will need to research your billing inquiry, such as: Customer ID #, the name the account was setup under and a brief explanation of the billing issue.
To discontinue or make any changes in your service please call our Customer Care department and speak to a representative. We are available 365 days a year at 831-655-8710.
You may receive your Statement by mail for an additional $2.00 monthly.
You may pay your monthly fee by Credit Card, Cash Card, or Automatic withdrawal from your checking. To pay your account online securely please have your account number ready and go to: http://www.redshift.com/online-payment
Checks returned to us by your bank will incur a $25.00 fee and you will be required to provide a credit card or debit card number for future payments.
Since we invoice a month in advance, we do not pro-rate cancelled accounts. In order to avoid being charged for a full month’s service, you must cancel by the last business day of the previous month.
Your broadband service and installation equipment are billed separately. Your equipment charges are due and payable upon receipt.
Payment for recurring service charges must be received within 30 days; payments mailed within the 30 day limit which do not arrive within the 30 day limit will still be subject to the 1.5% finance charge.
Customer accounts over 45 days or more past due will be deactivated for nonpayment and subject to a suspension fee. Customer accounts that go over 60 days past due will be terminated and no backups will be kept for email or web services.
Your account will be invoiced in advance on the first of every month.
